There’s this guy that comes into work. He and I don’t get on so well… mainly because he’s a total wanker but hey, who am I to say? Anyway, so I’ll call him Habib, he’s from Egypt or something. Now apparently he used to come in a lot back in the day and spend loads of money. But those days are gone and now he wants pretty much everything for free. He will buy one bottle of vodka about every three months and drink tiny amounts each time he comes in, reluctant to share with too many other people incase he has to do the unthinkable and actually buy another. Now if someone has a bottle of spirits kept for them behind the bar, when they come back in they have to pay for the mixers to drink it with. So, last week I was summoned to serve Habib. I’d never served him before and when he asked for two jugs of cranberry juice to go with the vodka I duly charged him for it.
Habib is horrified by the mere hint of a suggestion that he, the king of kings apparently, Sultan of the West, must pay for something. He looks at me with his bulging toad eyes and tells me ‘NO!…I don’t pay’ waves his hand dismissively and looks away towards the stage, fat cigar in his mouth (which he cant even light under the smoking law but he likes to keep his teeth permanently champed around to signify his wealth.) Now I don’t see why this guy shouldn’t pay like everyone else, and no one has ever told me this is the case, as the manager would normally do. So I proceed to tell him, ever so politely of course, that when you have a bottle behind the bar you have to pay for mixers. He turns aggressively towards me and barks ‘I DON’T pay! go and ask Philip…’.
Now, let me take this opportunity to introduce Philip. Philip is the most ridiculous manager I have ever encountered in my many years of working in the service industry. Mainly because he has no clue about how the club runs and tries to enforce rules that make no sense and make changes that have no point. For example, one night before the club had opened, myself and my good friend Tim, another waiter, were standing at ‘our station’ as Philip likes to call it, ‘the bar’ as it is in reality. Philip limps over (he has one leg that drags behind him when he walks like a crazed war victim) and he points to one of the empty tables in front of us and demands angrily, ‘whose is this table????’ Now this is a nonsensical question because a table is only ‘someone’s table’ when there is a customer on it and they have been assigned to serve that customer by the floor manager. I mean the club isn’t even open yet! So Tim and myself look at him blankly, not quite knowing how to respond to that question, as to reply in anyway that made sense would be to have to explain to your manager that he doesn’t know what he’s talking about. Never a good idea when you are trying to remain in the good books.
Not one to remain in the good books for long anyway, I cant resist but to set him straight ‘Um Philip, its no ones table because there are no customers and the club isn’t open yet, that’s not how it works’ I’m amazed that I’m having to explain to my manager how his own club works, a man who two weeks ago held a disciplinary hearing for me because I was chewing gum. ‘Well…’ Philip replies, becoming more and more frantic and snatching up the menu from the table violently ‘why are there are no STAPLES on the menu??!!!’
Here we go again… the state of the menus is the job of the bus boys, not the waitresses, we have nothing to do with it. By this time, Philip is quivering and beginning to sweat due to the copious amounts of cocaine he consumes every night and Tim is struggling to stifle a laugh. ‘Um Philip,’ I venture, reveling in the comedy of the situation ‘We don’t look after the menus, that’s the bus boys job’ Uh oh…wrong comment… Philip has lost it, ‘I don’t care!!!!…Who’s STATION is this??’ Again…doesn’t make sense. I open my mouth to say so when I am interrupted by Philip, chin thrusted forward, steely eyed and determined, flinging the menu with all his might towards the two of us, all the pages flying out and fluttering to the floor around us like confetti. He turns on his good leg, almost falls over due to the temporary lack of concentration on balance and limps off, dragging his leg behind him and flailing his arms, muttering something about ‘All hands to the wheel!’ …Whatever that means. He heads straight to the toilet for a quick line to restore his confidence and emerges a little while later nodding and smiling as if nothing had happened.
So this is the authority that I have to consult to find out whether this arrogant and idiotic man must pay for his cranberry juice. It’s at moments like these when I question whether I’m really fulfilling my full potential in life.
Dutifully, I climb the stairs to the restaurant where Philip is usually hanging out eating, and he proceeds to tell me that yes, it’s fine, Habib does not have to pay for mixers. Fair enough, no skin off my nose, I don’t care whether he pays for mixers or not, I just don’t like being spoken to like I’m a servant in the king’s palace. So it’s all sorted, no money will change hands, I tell Habib everything’s fine and, as far as I’m aware, everyone’s happy. Wrong again. I am later approached by the floor manager, arse-kissing champion of the world, asking me why on earth I charged Habib for mixers! What the fuck? Since when did Habib become VIP extraordinaire, able to transcend any rule of any club, anywhere? So in his true style, after having just kissed Habib’s arse, gushing about how sorry he is and how he will sort the waitress out that deigned to have the nerve to even suggest such a thing, the floor manager comes over to me and tells me that the guy is a wanker and we have to just do what he says because he is The Owner’s friend. Now although Floor Manager is far enough up Owner’s arse that he can see out of his mouth when he talks, I know from other sources that the management are not nice to Habib because of The Owner, they are nice to him because he slips them 50’s each time they bow down and do what he says.
So last night I am serving another table, a young, fat drug dealer who is always sweating and drinking shots of sambuca. He is a nice guy and always buys lots of drinks for anyone that may be sitting with him. This night he had a few friends along for the ride and all was going well. A little later my friend Habib turns up and invites fat drug dealer to join his table for a drink. So he sits with him for a while, meanwhile still ordering drinks from me for his friends on the other table. So when I think it might be time for another drink I go over to where he is sitting with Habib, not knowing that Habib is still harboring deep resentment for the cranberry juice fiasco the week before. I ask my customer if he would like a drink and as he opens his mouth to reply, Habib buts in, waves his hands towards me and says ‘NO!!...We don’t want anything. Go away!’
I don’t think much of it at first, and inform him that I am asking my customer if he wants any drinks for his table, then look back to my customer to receive his impending order. ‘No! Go away, get away from my table NOW!’ Ok so now I’m pissed off, who the fuck is this guy?? I let him know that I am not talking to him, and ask why he thinks he can talk to me like that, but he continues, standing up threateningly ‘ Shut up! Get away from my table and SHUT UP! …You know why I am talking to you like this… you know why…’ He hisses ominously, narrowing his eyes in pure hatred. I’m dumfounded…could it be the cranberry juice???
I tell him he has no right to talk to me like that and that I don’t care whether he wants a drink or not because I’m not serving him I’m serving someone else and if he could kindly stop talking and let me get on with my job. But he doesn’t shut up, starts to point his finger in my face and at this point I cant take anymore without taking my tray and smacking him around the head with it, so I walk away before I use up my last warning at work. To my sheer horror, a few minutes later, the floor manager comes up to me and tells me that I am not to serve my customer anymore…my customer, my only real source of income for the night, and I cant serve him anymore because of Habib??? And wait a minute; it was Habib that was rude to me! Not the other way round, in fact I think I dealt with the situation quite well given my limited patience for being talked to like a twat. But no, here was my manager, telling me that I cant make my money for the night because Habib is The Owner’s friend and we have to kiss his big hairy Egyptian arse. No fucking way… Where is co-worker loyalty? Does a manager not stick up for his staff in the face of abusive customers anymore?
Obviously not a chance when a sneaky £50 tip is involved. I tell the Floor Manager what I think of the situation and that I think it’s pathetic that my manager is allowing me to be treated this way to keep a friend of the owner happy. It would be a very bad idea to mention the fact that Habib tips him; my own income would be significantly reduced by a spiteful floor manager. It is not strip club etiquette to talk about who gets tips from whom, especially the managers. They always expect it but never admit it, we even have to tip them ourselves to make sure we get a good table every now and then…all the while acting as though it never happens. My complaints fall on deaf ears as usual and he walks away from me in mid sentence (a favorite avoidance technique of his) towards Habib, who is reclining proudly like Jabba The Hut, to collect his payment.